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Policies

If you are a new client please arrive 5-10minutes before your appointment time to fill in our welcome form.

Please advise us at the time of booking if you have any health conditions or special considerations such as pregnancy, allergies or injuries as some treatments may not be suitable.

Out of consideration to other clients, all treatments are completed as scheduled. We encourage you to arrive early as late arrivals will lessen your treatment time.

We reserve the right to change all treatment, product and service pricing at any time without further notice.

Treatment prices may vary from client to client depending on program, service or product sold to or brought by the individual client based on their personalised needs.

If a product purchased in salon is faulty or a service is unsatisfactory, it may either be exchanged or refunded, which will be at The House of Beauty Launceston discretion. If you have any issues with the services provided please contact the salon within 72 hours of your service.

There will be no refunds for a change of mind.

We will gladly adjust any service you receive within three days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your treatments can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the therapist who performed the initial service.

No refunds are given for gift cards, Gift cards are not exchangeable.

Cancellation/ no show policy:

When you book an appointment with us that time is reserved exclusively for you. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services
When booking online you will be asked to put in your card details to secure your appointment, due to last minute cancellations and no shows this impacts our small business, team and clients who are eagerly waiting on a cancellation list.
This policy is to confirm your commitment to attending your scheduled appointment and to protect The House of Beauty in the incident of late cancellations or no shows.
Your card details only need to be entered once, our online booking system then saves your card details in its secure database - Our team cannot see your card details, they remain completely private.
Your card will not be charged unless you cancel last minute or not show up for an appointment.

By booking an appointment you are agreeing to our cancellation /no show policy.

Please provide us with at least 24 hours notice if you need to reschedule or cancel your appointment. Confirmation messages are sent the day before your scheduled appointment.
Failure to notify the salon within the 24 hour timeframe will incur a cancellation fee of 50% of the appointment value and no shows (client does not show up for the booked appointment and hasn’t contacted the salon) will incur a no show fee of 100% of the appointment value.
This will be charged to the card on file - Consideration will be given for unavoidable circumstances.
We thank you all for your understanding - If you have any questions please don’t hesitate to contact us. 6393 3222

Accessibility:

Please let us know if you are bringing children in a pram or have mobility issues as we only have 1 downstairs/ easily accessible treatment room.

Payment Policy:

We accept Eftpos, Visa, MasterCard, Cash, regrettably we don’t accept bank cheques or American Express.
We do not hold any personal client accounts, all appointments preformed the day of the treatment must be paid in full that day.
If you fail to pay for your service the day of your treatment or leave the premises without payment or knowledge of the therapist, you will forthwith be banned from the salon and all future appointments will be immediately cancelled. In this circumstance The House of Beauty holds the rights to legally pursue this incident.

We manage your information in accordance with the requirements of the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).

By accessing this Site, or by making a booking with us, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

The Privacy Policy applies only to information collected through this Site and does not correlate with information received through any other medium.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.thehouseofbeautylaunceston.com, unless otherwise defined in this Privacy Policy.

Information Collection and Use: The information that we collect will be used to contact or identify you.

The House of Beauty collects personally identifiable information about you, being: 1 your name; 2 your contact information including email address; 3 payment details; and 4 medical information including but not limited to allergies and current medications.

We primarily collect your information in order to be able to service your requirements to the best of our ability. We will collect, hold and use your personal information for the following reasons:

1 assist us in providing services to you; 2 contact you or respond to your queries; 3 book in appointments; 4 confirm and reschedule appointments; 5 send SMS confirmations; 6 tailor your experience of the Site and our communications to you; 7 to advertise our services and the Site; 8 for our internal administrative, marketing and planning requirements; 9 to compile and report statistics, with all the relevant personal and/or proprietary information de-identified prior to the completion of such statistics; and 10 for purposes that are expressly permitted under any agreement with you.

Security: We will take all reasonable steps to protect the information we hold about you from unauthorised access, use and disclosure, however we cannot guarantee that our systems and stored data will be completely free from third party interception or are free from corruption.

Although we use a secure platform some parts of this site may not be protected by any form of encryption to protect information you send from your computer to us over the internet. Further, no method of transmission over the internet, or method of electronic storage, is 100% secure. In light of this, we cannot ensure or warrant, and do not warrant, the security or privacy of your personal information, including payment and account details. You transmit this information at your own risk.

If you use our Site to link to another site we encourage you to view their terms and conditions of use, privacy policies and security statements before disclosing any of your personal information on those sites.

It is your responsibility to advise us of any changes to your personal information to ensure we can keep our records accurate and up to date. If you wish to access the information we hold about you, or make a request to have your details changed, please email info@thehouseofbeautylaunceston.com

If you don’t want us to use your personal information in a particular manner, or at all, let us know. We’ll do our best to observe it, subject to our obligations at law. If you have objections to the Privacy Policy, you should not access or use the Site.

Changes to This Privacy Policy: We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Min Enterprises (TAS) PTY LTD trading as The House of Beauty Launceston | 77 659 376 664

Registered address: 56 Tamar Street, Launceston, Tas, 7250

info@thehouseofbeautylauncestom.com

Phone: (03) 6393 3222

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